Animals are resourceful, so we are too. Our industry-defining training process offers comprehensive topics that helped define the industry. Critter Control training increases and improves the skills of our employees.
Decades of Experience Distilled
As one of the first in the field, Critter Control created best practices for wildlife removal. Our training program includes core field training, leadership training, sales training, and safety training. Some examples of the topics include ladder safety, proper animal handling, and species-specific animal trapping.
Our comprehensive training not only increases and improves the skills of our employees, but also ensures they perform their job safely.
Continuous Training
Training starts on day one and doesn’t stop. All new hires complete training that includes field training, virtual classroom, and online studies. Training culminates with real world, hands-on coaching to gain experience with manager/tenured employee.
Each month, employees will learn new skills in safety, technical skills, customer service, and sales. District Managers take time monthly to provide on the job coaching with each employee.
Critter Control Training Team
Kathlene Johnson
Director of Training
Thomas Ward
Training Manager
Meg Pearson
Training Manager
LEADING THE WAY - CRITTER CONTROL® "CERTIFIED WILDLIFE SPECIALISTS"
Protecting People, Property and Wildlife®. Beginning in 1999, Critter Control® developed and implemented an internal certification process, the Vertebrate Pest Management Training and Certification Course. The Vertebrate Pest Management manual was developed in cooperation with staff from Michigan State University's Pesticide Education Program, the Michigan Dept. of Natural Resources, and wildlife biologists from Critter Control®.
Critter Control® franchisees and technicians who successfully pass testing are recognized as "Certified Wildlife Specialists". Critter Control's certified technicians are awarded a certificate of achievement and recognized for their efforts within the company. Critter Control® remains committed to setting the highest standards in the industry in order to provide quality customer care.
THE INDUSTRY FOLLOWED
The National Wildlife Control Operators Association (NWCOA) developed a professional certification program designed to evaluate the education and professional experience of wildlife control operators. The first course was completed September 2017, helping the industry improve standards. When selecting a nuisance wildlife control operator, be sure they have the proper state agency-issued licenses and permits, and are fully insured to include personal and property liability insurance, as well as workers' compensation.
All Critter Control locations are properly licensed and insured.
To resolve any nuisance wildlife issue you may be experiencing, contact the professionals at Critter Control.
Testimonials
Great people to work with!
John with CC has helped us twice in the last six years - first with a minor mouse problem, and then in troubleshooting a mystery animal that was raising a ruckus on the roof. In each case he was friendly, professional, and offered excellent guidance on the practical solutions. Highly recommend him, and this company.
Squirrels chewed siding of chimney. CC tech came out to assess situation. Fortunately animals not in attack. CC repair team came out and repaired damage and did a fine job. Very pleased with the business, their work and customer service.
Cannot say enough wonderful things about this company and Joe especially. We recently found a bat in our basement…SCARY! Called and asked for help, Joe came out at 8pm and was able to search the house, capture the bat safely and removed it from our home. His customer service was priceless to me and I highly recommend this company to everyone. Post visit he even sent a team to further assess our property and provide a quote for future needs.
They helped get rid of bats at our house and were friendly and easy to work with, highly recommend
We appreciated the quick response and the careful service by David Gleason. He explained each step of the process. He also returned to reset traps that had been sprung. He was professional and friendly. We highly recommend Critter Control.
Bryan was great. On time, professional, friendly. Most importantly, honest. No lies, no fear tactics, no gimmicks. Assessed the issue and was honest about the lack of work that actually needed to be done/was recommended, knowing that other places had dramatized and given several thousand dollar (4k+) estimates on a job that costs a couple hundred dollars. Can't recommend enough. Will be using for any future issues.
I’ve been using them for several years now. They are great!
Removed bats from our house and sealed up other areas of concern. Very responsive, explained things throughly to us, and did the work in a very timely manner. Much better than their two competitors that we also called. I would highly recommend them.
We have been having issues in our yard, and recently discovered large holes. Called this team, they immediately came out and determined the holes were partially exposed mole tunnels. They took care of the tunnels (as best they could), and trapped and caught a mole for removal. They were responsive, knowledgeable, and thorough. While I hope it is not needed - we would certainly reach out to them again should a need arise!