COLLECTION AND USE OF PERSONAL INFORMATION

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  Personal Information does not include any information exempted from scope of the California Consumer Privacy Act or its definition of personal information.  We collect various categories of Personal Information in the following circumstances:

  • when you visit this website and any other websites owned or controlled by us;
  • when you use the software applications made available by us on or through computers and mobile devices;
  • when you use, purchase, obtain or consider any of our pest, wildlife, termite, bed bug, or mosquito control services;
  • when you communicate with us in any way including by calling or emailing our customer service department, connecting with us on social media, posting to our social media pages, tagging us in your social media posts, creating an online customer account, or contacting us through your customer portal account; and
  • when you respond to our advertisements or participate in surveys or participate in our contests or promotions, or subscribe to our newsletter.

Below is a list of the categories of Personal Information that we collect and the business or commercial purposes for which each category may be used.

Category of California Personal InformationBusiness or Commercial Purpose for Collection and Use
Identifiers
 
Examples:  real name; alias; postal address; telephone numbers; unique personal identifier; online identifier; Internet Protocol Address; email address; account name, social security number, driver’s license number, passport number and other similar identifiers.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us.
  • Send the consumer or household marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
  • Communicate with the consumer or household.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Allow the consumer/household to access his or her online account.  
  • Any categories of personal information described in subdivision (e) of Section 1798.80
     
    Examples: name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us;
  • Send the consumer or household marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
  • Communicate with the consumer or household.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Allow the consumer/household to access his or her online account.
  •  
     
    Commercial Information
     
    Examples: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Data analysis, audits, security and fraud monitoring and prevention.
  •  
    Internet or other electronic network activity information
     
    Examples: browsing history; search history; and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
  • Customize the content or functionality of Website to your preferences.
  • Present offers tailored to your interests.
  • Tailor the marketing communications and promotional offers we send to you.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Assist us with enhancing, improving or modifying our Services.
  • Diagnose server problems.
  • Administer our Services online.
  • Identify usage trends.
  • Determine the effectiveness of our advertising and marketing campaigns.
  •  
    Geolocation data:
     
    Examples: the geographic location ((latitude and longitude) of an Internet-connected device such as a cell phone, tablet or computer or any other device connected to the internet and used to visit our Websites or use our Software.
     
  • Customize the content or functionality of Website to your preferences.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Assist us with enhancing, improving or modifying our Services.
  • Administer our Services online.
  • Identify usage trends.
  • Determine the effectiveness of our advertising and marketing campaigns.
  • Posted on Google Google
    Tracey Schurtz profile picture
    Tracey Schurtz
    9 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Bob, the service tech, is friendly and always communicates what he is doing, activity, refill stations etc. He also arrives within the scheduled time frame.
    Posted on Google Google
    Jill Mccrackin profile picture
    Jill Mccrackin
    9 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Bryan came out to give me a quote , he is very professional and started the job that same day .. The total job was complete in the same week He and his team kept we well informed .. Would use again
    Posted on Google Google
    DMP profile picture
    DMP
    9 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Critter control has been taking care of our woodpecker problem for a few years now-well worth it. Especially compared to the damage we have incurred. Our new tech Ben is local and couldn’t be better. Just had the place sprayed for stink bugs and those lousy look alike lady bugs. Contact these guys before you go with any one else. For years we had the place sprayed for stink bugs with another company and all they did was spray a few feet up. Ben got way up to the second story soffits. Thanks.
    Posted on Google Google
    Annette Hagemann profile picture
    Annette Hagemann
    9 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Cherina was great and she returns to me every month. Services are done well and to my satisfaction. Highly recommend the Company!
    Posted on Google Google
    p patel profile picture
    p patel
    8 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Anthony did fantastic job. Very professonal and answer all of my questions. Thank you Anthony.
    Posted on Google Google
    Patrick Toney profile picture
    Patrick Toney
    8 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Everything went as advertised from the first visit dealing with bats in the walls. Every person that came to do the necessary work was professional and the removal of bats was smooth. Also, the workers were prompt to answer any questions and seemed very knowledgeable. I recommend using Critter Control. Patrick Toney
    Posted on Google Google
    Nancy Tyler profile picture
    Nancy Tyler
    8 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    When we had a critter issue in our attic Brian and his team were amazing and completely professional. I cannot recommend them enough. Their communication, expertise and attention to every detail is so impressive! We are now critter free!
    Posted on Google Google
    Chris p profile picture
    Chris p
    8 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Adam came to my house and solved my problem. Took care of my pest problem for good! Answered all my questions and would recommend to anyone.
    Posted on Google Google
    Aaron West profile picture
    Aaron West
    8 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Danny&Luke came out to retrieve a dead animal under our crawl space , they didn't give up, searching and searching until they found it, a very stinking opossum, thank you for your commitment!!! Very nice people!
    Posted on Google Google
    Annette Roden profile picture
    Annette Roden
    8 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    So grateful for their help. They were quick to respond, helpful and professional!