COLLECTION AND USE OF PERSONAL INFORMATION

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  Personal Information does not include any information exempted from scope of the California Consumer Privacy Act or its definition of personal information.  We collect various categories of Personal Information in the following circumstances:

  • when you visit this website and any other websites owned or controlled by us;
  • when you use the software applications made available by us on or through computers and mobile devices;
  • when you use, purchase, obtain or consider any of our pest, wildlife, termite, bed bug, or mosquito control services;
  • when you communicate with us in any way including by calling or emailing our customer service department, connecting with us on social media, posting to our social media pages, tagging us in your social media posts, creating an online customer account, or contacting us through your customer portal account; and
  • when you respond to our advertisements or participate in surveys or participate in our contests or promotions, or subscribe to our newsletter.

Below is a list of the categories of Personal Information that we collect and the business or commercial purposes for which each category may be used.

Category of California Personal InformationBusiness or Commercial Purpose for Collection and Use
Identifiers
 
Examples:  real name; alias; postal address; telephone numbers; unique personal identifier; online identifier; Internet Protocol Address; email address; account name, social security number, driver’s license number, passport number and other similar identifiers.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us.
  • Send the consumer or household marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
  • Communicate with the consumer or household.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Allow the consumer/household to access his or her online account.  
  • Any categories of personal information described in subdivision (e) of Section 1798.80
     
    Examples: name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us;
  • Send the consumer or household marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
  • Communicate with the consumer or household.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Allow the consumer/household to access his or her online account.
  •  
     
    Commercial Information
     
    Examples: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Data analysis, audits, security and fraud monitoring and prevention.
  •  
    Internet or other electronic network activity information
     
    Examples: browsing history; search history; and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
  • Customize the content or functionality of Website to your preferences.
  • Present offers tailored to your interests.
  • Tailor the marketing communications and promotional offers we send to you.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Assist us with enhancing, improving or modifying our Services.
  • Diagnose server problems.
  • Administer our Services online.
  • Identify usage trends.
  • Determine the effectiveness of our advertising and marketing campaigns.
  •  
    Geolocation data:
     
    Examples: the geographic location ((latitude and longitude) of an Internet-connected device such as a cell phone, tablet or computer or any other device connected to the internet and used to visit our Websites or use our Software.
     
  • Customize the content or functionality of Website to your preferences.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Assist us with enhancing, improving or modifying our Services.
  • Administer our Services online.
  • Identify usage trends.
  • Determine the effectiveness of our advertising and marketing campaigns.
  • Posted on Google Google
    Christa O’Haver profile picture
    Christa O’Haver
    23 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Critter control has amazing quality service, timely responses and great staff!! I’m so pleased with our choice to have critter control service our home! Thank you!
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    Lee Ann Chinn profile picture
    Lee Ann Chinn
    23 October 2026
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    Scott was able to trap the two animals I had at my place…a raccoon and a wood chuck under my deck. Real glad I called u instead of trying to do something myself!!!!
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    Kyle Carney profile picture
    Kyle Carney
    23 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I use Critter Control now for a couple of years and the service has been exceptional. Jarod Is our service technician and he is top-notch I recommend Critter Control highly!
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    Becky Tice profile picture
    Becky Tice
    23 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    We live in the country and Critter Control confirmed that we had some rats burrowing underneath our landscaping near our pool. I was mortified. Critter Control set up bait boxes and they took care of the problem! They do a great job of checking the boxes and replacing the bait, and they always inform us as to when they will be arriving.
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    T A profile picture
    T A
    23 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    They removed a sick squirrel quickly and efficiently.
    Posted on Google Google
    vee kay profile picture
    vee kay
    23 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I wish to compliment Jared and Drew in doing an excellent job in removing bats from our attic. Both were very professional, competitent and efficient. It is a great relief to have the issue resolved.
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    John Hubbard profile picture
    John Hubbard
    23 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    It’s been a few months since they set up a one way gate to let the attic visitors out. When the unwanted guests left, Critter Control repaired repaired the wind damaged area that allowed the entry. Now they service the traps regularly. It’s great.
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    Jeff sink profile picture
    Jeff sink
    22 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Critter Control had been great to help us with our recent mouse issue. We no longer see traces inside the house of mice.
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    Maryhmuh profile picture
    Maryhmuh
    22 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Jacquelyn Rootes.Friendly, professional and thorough.
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    Charlene Skidmore profile picture
    Charlene Skidmore
    22 October 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    The team was great.