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Notice of Collection

COLLECTION AND USE OF PERSONAL INFORMATION
 
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  Personal Information does not include any information exempted from scope of the California Consumer Privacy Act or its definition of personal information.  We collect various categories of Personal Information in the following circumstances:
 
  • when you visit this website and any other websites owned or controlled by us;
  • when you use the software applications made available by us on or through computers and mobile devices;
  • when you use, purchase, obtain or consider any of our pest, wildlife, termite, bed bug, or mosquito control services;
  • when you communicate with us in any way including by calling or emailing our customer service department, connecting with us on social media, posting to our social media pages, tagging us in your social media posts, creating an online customer account, or contacting us through your customer portal account; and
  • when you respond to our advertisements or participate in surveys or participate in our contests or promotions, or subscribe to our newsletter.
 
Below is a list of the categories of Personal Information that we collect and the business or commercial purposes for which each category may be used.
 
Category of California Personal Information Business or Commercial Purpose for Collection and Use
Identifiers
 
Examples:  real name; alias; postal address; telephone numbers; unique personal identifier; online identifier; Internet Protocol Address; email address; account name, social security number, driver’s license number, passport number and other similar identifiers.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us.
  • Send the consumer or household marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
  • Communicate with the consumer or household.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Allow the consumer/household to access his or her online account.
 
Any categories of personal information described in subdivision (e) of Section 1798.80
 
Examples: name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us;
  • Send the consumer or household marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
  • Communicate with the consumer or household.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Allow the consumer/household to access his or her online account.
 
 
Commercial Information
 
Examples: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Data analysis, audits, security and fraud monitoring and prevention.
 
Internet or other electronic network activity information
 
Examples: browsing history; search history; and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
  • Customize the content or functionality of Website to your preferences.
  • Present offers tailored to your interests.
  • Tailor the marketing communications and promotional offers we send to you.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Assist us with enhancing, improving or modifying our Services.
  • Diagnose server problems.
  • Administer our Services online.
  • Identify usage trends.
  • Determine the effectiveness of our advertising and marketing campaigns.
 
Geolocation data:
 
Examples: the geographic location ((latitude and longitude) of an Internet-connected device such as a cell phone, tablet or computer or any other device connected to the internet and used to visit our Websites or use our Software.
 
  • Customize the content or functionality of Website to your preferences.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Assist us with enhancing, improving or modifying our Services.
  • Administer our Services online.
  • Identify usage trends.
  • Determine the effectiveness of our advertising and marketing campaigns.
 
 
 
If you have questions about our privacy practices or your privacy rights under the California Consumer Privacy Act, please review our privacy policy which is located at https://www.crittercontrol.com/about/privacy-policy. We may also be reached at privacy@crittercontrol.com or 888-298-8132.
 
Last Updated:  December 2019
 

Testimonials

Chris
12/2/2023
Raymond was very pleasant and knowledgeable. He paid attention to detail. Good Job!! Thankyou!!
Connie
11/28/2023
I am so glad I had Critter Control come and inspect my house! The problem was located and fixed immediately and since then I have not had any more problems with bats. Money well spent!!!
Jack
11/21/2023
I connected Critter Control Orlando and was surprised, though elated that an actual person quickly answered. She was pleasant and efficiently scheduled a visit to my house to solve my varmit problem. The appointment was the next day. As arranged, I got a call from Ryan the next morning to tell me his eta. He arrived right on time and after explaining the procedure, got right to work. After a survey of our attic, he told us the problem and gave us a price to fix it. He explained exactly what would be done and an approximate number of visits it would take. I found Ryan to be easy to communicate with and an excellent customer relations person. I will be recommending Critter Control to my friends and neighbors.
Bruce
11/17/2023
We had a raccoon in the attic and this team of professional workers caught him after days of detective work. It was a pleasure working with them and having them at my house. I especially want to thank John and Kenzie!
Kari
11/15/2023
After months of fighting moles in our yard ourselves and with the help of a landscaper, with no success, Critter Control caught a mole within a week. Very reasonably priced and very thorough. They’re the experts! We should have called them a lot sooner.
Brett
11/8/2023
Justin was very professional and he and his team did the work quickly and thoroughly. This is a nice company to work with.
Krysten
11/7/2023
I have had Critter Control for years and they are excellent. Recently I had a new roof which made many things need to be resealed. They worked with me since my insurance would not cover it.
Thomas
11/2/2023
Ricky was fantastic and he made sure the critters were gone which we so appreciated.
Heidi
10/31/2023
After having a corner of our home’s foundation dug up by a family of groundhogs, I called Critter Control and met with Bryan. We tried traps but those darned groundhogs were too smart (they even passed up marshmallows—who does that?!). Bryan suggested fencing the area to keep them out, and it was expertly installed today by Dave. Looks neat, very secure and (hopefully) impenetrable! Bryan was always responsive to my calls and I’m a very satisfied customer; I highly recommend Critter Control!
Anthony
10/27/2023
Tom was really helpful and helped me out first thing in the morning to do the inspection and quote.
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