COLLECTION AND USE OF PERSONAL INFORMATION
 
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  Personal Information does not include any information exempted from scope of the California Consumer Privacy Act or its definition of personal information.  We collect various categories of Personal Information in the following circumstances:
 
  • when you visit this website and any other websites owned or controlled by us;
  • when you use the software applications made available by us on or through computers and mobile devices;
  • when you use, purchase, obtain or consider any of our pest, wildlife, termite, bed bug, or mosquito control services;
  • when you communicate with us in any way including by calling or emailing our customer service department, connecting with us on social media, posting to our social media pages, tagging us in your social media posts, creating an online customer account, or contacting us through your customer portal account; and
  • when you respond to our advertisements or participate in surveys or participate in our contests or promotions, or subscribe to our newsletter.
 
Below is a list of the categories of Personal Information that we collect and the business or commercial purposes for which each category may be used.
 
Category of California Personal Information Business or Commercial Purpose for Collection and Use
Identifiers
 
Examples:  real name; alias; postal address; telephone numbers; unique personal identifier; online identifier; Internet Protocol Address; email address; account name, social security number, driver’s license number, passport number and other similar identifiers.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us.
  • Send the consumer or household marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
  • Communicate with the consumer or household.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Allow the consumer/household to access his or her online account.
 
Any categories of personal information described in subdivision (e) of Section 1798.80
 
Examples: name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us;
  • Send the consumer or household marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
  • Communicate with the consumer or household.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Allow the consumer/household to access his or her online account.
 
 
Commercial Information
 
Examples: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Data analysis, audits, security and fraud monitoring and prevention.
 
Internet or other electronic network activity information
 
Examples: browsing history; search history; and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
  • Customize the content or functionality of Website to your preferences.
  • Present offers tailored to your interests.
  • Tailor the marketing communications and promotional offers we send to you.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Assist us with enhancing, improving or modifying our Services.
  • Diagnose server problems.
  • Administer our Services online.
  • Identify usage trends.
  • Determine the effectiveness of our advertising and marketing campaigns.
 
Geolocation data:
 
Examples: the geographic location ((latitude and longitude) of an Internet-connected device such as a cell phone, tablet or computer or any other device connected to the internet and used to visit our Websites or use our Software.
 
  • Customize the content or functionality of Website to your preferences.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Assist us with enhancing, improving or modifying our Services.
  • Administer our Services online.
  • Identify usage trends.
  • Determine the effectiveness of our advertising and marketing campaigns.
 
 
 
If you have questions about our privacy practices or your privacy rights under the California Consumer Privacy Act, please review our privacy policy which is located at
https://www.crittercontrol.com/about/privacy-policy. We may also be reached at privacy@crittercontrol.com or 888-298-8132.
 
Last Updated:  December 2019

 

Testimonials

Erik
5/4/2021
Professional and friendly
Sara
5/4/2021
Excellent customer service! Last week we realized a family of cute birds were nesting in our roof soffit. The nest was right above our deck, and they were getting aggressive with our dogs and us. A super friendly service coordinator answered the phone right away. She was able to get us scheduled for the next day. The tech showed up on time, in a freak April snowstorm! He quickly addressed the issue, thoroughly explained what he did and when he would be back. He showed up right on time again, made sure our squatting birds were gone for good and completed the permanent fix where they were accessing the soffit. Probably one of the easiest service calls we’ve ever had! Thank you!
Dawn
5/4/2021
We had a nuisance woodpecker driving us insane drumming on the metal chimney cap. We called Brittni and she provided detailed information over the phone as to estimated costs and methods used. She promptly followed up everything with a detailed email. Scheduling was easy. Terrance was on-time and very pleasant to work with. He inspected the chimney for damage and for evidence of nests = none found! He installed two deterrents and wa on his way! Highly recommend!
Mark
5/1/2021
Very professional service, wonderful people, pricey
Terry
4/30/2021
As a builder, it is always nice to work with professional outfits that show up when they say and do a nice Job. This is an excellent team and I would recommend them to anyone with critter issues. Terry Artisan Custom Homes LLC.
Stephen
4/30/2021
Great responsiveness to requests, and excellent service. Our company will definitely use CC of Savannah again should the need arise.
Heather
4/23/2021
Always appreciate your great service!!
Joe
4/22/2021
They kept us informed every day and they were very professional. Will definitely use them again if needed.
Elaine
4/22/2021
Fast, efficient service. PLUS I haven't seen a rabbit since the application. I will be thrilled if it lasts all summer!!
William
4/16/2021
Very thorough!
Ali
4/16/2021
Great work, thank you!
Jim
4/16/2021
Great customer service -- know their business.
Hazel
4/16/2021
Michelle and George are superstars! Very professional and friendly - they do outstanding work - highly recommend their services.
Elaine
4/8/2021
Chris is great to work with, very knowledgeable and informative. Critters run when they see him coming :-)
Robert
4/5/2021
2nd continuous year of service by Critter Control. Plan and explanations are excellent, good customer service.
AnnMarie
4/5/2021
The service was great
Katherine
4/5/2021
Terrance has been a pleasure to work with. He's polite, and responsive. He's answered all my questions, and has done good work. We are quite pleased with Critter Control of Central, Ma. While we hope we won't need to call again, we won't hesitate to if we need to.
Jeff
4/2/2021
Very impressed with the professionalism and knowledge of the personnel that inspected our home. They fully explained how to rectify our issue.
Doug
3/24/2021
excellent work
Patrick
2/27/2021
Khoa did an awesome job - thanks!
Terry
2/24/2021
We were very satisfied with your work!
Susan
2/24/2021
Brandon was great! Always punctual and does a thorough job.
Mark
2/20/2021
Very professional and experienced help at a fair price.
Joanne
2/20/2021
The best experience! Your technicians were wonderful!...highly professional, responsive to our concerns, helpful and knowledgable! We will continue to be a return customer for sure! Thank you!
Maria
2/20/2021
All technicians were from initial evaluation, to trap monitoring and screening our louvre vents. Thanks!
Rose
2/20/2021
Josh was very courteous and knowledgeable and answered my questions before I even asked them
Stan
2/20/2021
Mike kept me informed about the bait traps effectiveness and how to make them more targeted.
Roger
2/20/2021
Quick, courteous, friendly service, even on a Sunday. Much appreciated!
Betsy
2/20/2021
We just had Critter Control come out to catch another squirrel that breached our house trim. They chewed through the wood. We caught two squirrels. They then came back and replaced the wood trim with a piece of metal and painted it the same color as the rest of our trim. Looks really good. They do it all!! Highly recommend Critter Control!!
Christopher
2/20/2021
Very knowledgeble and helpful. Thanks!
Contact Form