COLLECTION AND USE OF PERSONAL INFORMATION
 
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  Personal Information does not include any information exempted from scope of the California Consumer Privacy Act or its definition of personal information.  We collect various categories of Personal Information in the following circumstances:
 
  • when you visit this website and any other websites owned or controlled by us;
  • when you use the software applications made available by us on or through computers and mobile devices;
  • when you use, purchase, obtain or consider any of our pest, wildlife, termite, bed bug, or mosquito control services;
  • when you communicate with us in any way including by calling or emailing our customer service department, connecting with us on social media, posting to our social media pages, tagging us in your social media posts, creating an online customer account, or contacting us through your customer portal account; and
  • when you respond to our advertisements or participate in surveys or participate in our contests or promotions, or subscribe to our newsletter.
 
Below is a list of the categories of Personal Information that we collect and the business or commercial purposes for which each category may be used.
 
Category of California Personal Information Business or Commercial Purpose for Collection and Use
Identifiers
 
Examples:  real name; alias; postal address; telephone numbers; unique personal identifier; online identifier; Internet Protocol Address; email address; account name, social security number, driver’s license number, passport number and other similar identifiers.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us.
  • Send the consumer or household marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
  • Communicate with the consumer or household.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Allow the consumer/household to access his or her online account.
 
Any categories of personal information described in subdivision (e) of Section 1798.80
 
Examples: name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us;
  • Send the consumer or household marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
  • Communicate with the consumer or household.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Allow the consumer/household to access his or her online account.
 
 
Commercial Information
 
Examples: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Data analysis, audits, security and fraud monitoring and prevention.
 
Internet or other electronic network activity information
 
Examples: browsing history; search history; and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
  • Customize the content or functionality of Website to your preferences.
  • Present offers tailored to your interests.
  • Tailor the marketing communications and promotional offers we send to you.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Assist us with enhancing, improving or modifying our Services.
  • Diagnose server problems.
  • Administer our Services online.
  • Identify usage trends.
  • Determine the effectiveness of our advertising and marketing campaigns.
 
Geolocation data:
 
Examples: the geographic location ((latitude and longitude) of an Internet-connected device such as a cell phone, tablet or computer or any other device connected to the internet and used to visit our Websites or use our Software.
 
  • Customize the content or functionality of Website to your preferences.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Assist us with enhancing, improving or modifying our Services.
  • Administer our Services online.
  • Identify usage trends.
  • Determine the effectiveness of our advertising and marketing campaigns.
 
 
 
If you have questions about our privacy practices or your privacy rights under the California Consumer Privacy Act, please review our privacy policy which is located at
https://www.crittercontrol.com/about/privacy-policy. We may also be reached at privacy@crittercontrol.com or 888-298-8132.
 
Last Updated:  December 2019

 

Testimonials

Marilyn
6/15/2021
Brendan is always good and he is friendly.thank you
Richard
6/11/2021
Y’all were responsive & personable… & caught 4 critters that were doing damage digging up our lawn. Thanks.
Sally
6/11/2021
Thanks for taking care of our "critters" so quickly and efficiently. It's not a job I want any part of, but I'm glad you are good at it!
Bill
6/11/2021
They did a really good job, very professional and courteous.
Lee
6/10/2021
Terrance showed up when he said he would and did a great job. Thank you for the help.
SMK Trust
6/10/2021
Excellent work. Kept us informed throughout and helped us control the problem.
Marshall
6/10/2021
Chris is great , courteous and professional
Bob
6/10/2021
Prompt service,very nice on phone.Glad to know about Crittercontrol.
Mica
6/10/2021
My whole interaction with Critter Control was very satisfying from making the appointment to Chris' 2 visits. He diagnosed the issue and returned several days later to finish the job with a creative solution. Many thanks!
Nancy
6/10/2021
Chris is excellent! He eliminated the flying squirrels and bats from our new home. He’s always professional and polite.
Brian
6/10/2021
Terry did a great job with the initial bird removal and covering up the hole where the birds had nested afterwards. He was also very polite and explained everything that he was doing. I couldn't ask for a better experience.
Bethany
6/10/2021
Great crew and service!
Phyllis
6/9/2021
Critter Control was EXCELLENT in helping us get an iguana out of our attic! The technician was polite, friendly and very responsible! He explained what he was doing and what had to be done to ensure success in removing the iguana. I would hire Critter Control again without hesitation. Thanks Critter Control for helping us!
Heather
6/3/2021
Thank you!..always on top of it!
Robert
6/2/2021
Great service to secure our home. We had a new roof installed but they never did Rescreen the vents to keep the critters out of the house. Nice job Brandon.
Daryl
6/2/2021
Thanks
Laura
6/2/2021
Chris is amazing!
Paul
6/2/2021
Great job on the screening and thank you for checking on the traps daily!
Michael
6/2/2021
Service Tech was excellent.
Olga
6/2/2021
Thank you very much!
Joann
6/2/2021
I appreciated the help from the men who came to take care of my raccoon problem. They both were friendly and professional. Thank you! Jo Ann Rayner
SMK Trust
6/2/2021
Very professional and kept us informed throughout the process.
Teri
5/21/2021
Dependable, good job!
Bill
5/19/2021
I was very satisfied with there service. They quickly responded to my request and captured the animal that was destroying my garden. Totally professional.
Renee
5/18/2021
you are the best NO RATS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Bert
5/11/2021
CC did a very good job.
Erik
5/4/2021
Professional and friendly
Sara
5/4/2021
Excellent customer service! Last week we realized a family of cute birds were nesting in our roof soffit. The nest was right above our deck, and they were getting aggressive with our dogs and us. A super friendly service coordinator answered the phone right away. She was able to get us scheduled for the next day. The tech showed up on time, in a freak April snowstorm! He quickly addressed the issue, thoroughly explained what he did and when he would be back. He showed up right on time again, made sure our squatting birds were gone for good and completed the permanent fix where they were accessing the soffit. Probably one of the easiest service calls we’ve ever had! Thank you!
Dawn
5/4/2021
We had a nuisance woodpecker driving us insane drumming on the metal chimney cap. We called Brittni and she provided detailed information over the phone as to estimated costs and methods used. She promptly followed up everything with a detailed email. Scheduling was easy. Terrance was on-time and very pleasant to work with. He inspected the chimney for damage and for evidence of nests = none found! He installed two deterrents and wa on his way! Highly recommend!
Mark
5/1/2021
Very professional service, wonderful people, pricey
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