COLLECTION AND USE OF PERSONAL INFORMATION

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  Personal Information does not include any information exempted from scope of the California Consumer Privacy Act or its definition of personal information.  We collect various categories of Personal Information in the following circumstances:

  • when you visit this website and any other websites owned or controlled by us;
  • when you use the software applications made available by us on or through computers and mobile devices;
  • when you use, purchase, obtain or consider any of our pest, wildlife, termite, bed bug, or mosquito control services;
  • when you communicate with us in any way including by calling or emailing our customer service department, connecting with us on social media, posting to our social media pages, tagging us in your social media posts, creating an online customer account, or contacting us through your customer portal account; and
  • when you respond to our advertisements or participate in surveys or participate in our contests or promotions, or subscribe to our newsletter.

Below is a list of the categories of Personal Information that we collect and the business or commercial purposes for which each category may be used.

Category of California Personal InformationBusiness or Commercial Purpose for Collection and Use
Identifiers
 
Examples:  real name; alias; postal address; telephone numbers; unique personal identifier; online identifier; Internet Protocol Address; email address; account name, social security number, driver’s license number, passport number and other similar identifiers.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us.
  • Send the consumer or household marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
  • Communicate with the consumer or household.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Allow the consumer/household to access his or her online account.  
  • Any categories of personal information described in subdivision (e) of Section 1798.80
     
    Examples: name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us;
  • Send the consumer or household marketing communications and promotional offers, as well as periodic customer satisfaction, market research or quality assurance surveys.
  • Communicate with the consumer or household.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Allow the consumer/household to access his or her online account.
  •  
     
    Commercial Information
     
    Examples: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Provide the consumer/household with the Services.
  • Administer and process payments for the Services.
  • Complete contracts for our Services as well as any disclosures or other documents required by law.
  • Process any forms, requests, inquiries, or other information submitted to us.
  • Attend to tasks relating to the consumer/household’s transactions with us.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Operate and expand our business activities.
  • Data analysis, audits, security and fraud monitoring and prevention.
  •  
    Internet or other electronic network activity information
     
    Examples: browsing history; search history; and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
  • Customize the content or functionality of Website to your preferences.
  • Present offers tailored to your interests.
  • Tailor the marketing communications and promotional offers we send to you.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Assist us with enhancing, improving or modifying our Services.
  • Diagnose server problems.
  • Administer our Services online.
  • Identify usage trends.
  • Determine the effectiveness of our advertising and marketing campaigns.
  •  
    Geolocation data:
     
    Examples: the geographic location ((latitude and longitude) of an Internet-connected device such as a cell phone, tablet or computer or any other device connected to the internet and used to visit our Websites or use our Software.
     
  • Customize the content or functionality of Website to your preferences.
  • Analyze our data.
  • Conduct audits, security and fraud monitoring and prevention.
  • Assist us with enhancing, improving or modifying our Services.
  • Administer our Services online.
  • Identify usage trends.
  • Determine the effectiveness of our advertising and marketing campaigns.
  • Posted on Google Google
    Lon Barrett profile picture
    Lon Barrett
    11 September 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Dustin did a great job. I just could not longer afford it on a retirement income. They were the only oneddds I could find that controlled rabbits.
    Posted on Google Google
    CR Warner profile picture
    CR Warner
    11 September 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    We had such a great experience with Critter Control at every interaction. Many months ago, my friend and I called to get some advice on how to handle a bat in our home. The lady we spoke with took the time to give us free, down to earth, real advice. I remembered the experience so when it came time to batproof our attic, they are who we called. The gentleman that came out to do the quote was thorough and patient in explaining everything. The gentlemen that did the bat proofing were quick, efficient and friendly. A few months later we had them back to clean out and insulate our attic. Very friendly crew, extra helpful, and were respectful to our home and good with our German Shepherd. Just a stellar experience all around. Recommended them to my friend, and I'll recommend them to you!
    Posted on Google Google
    Irene Snyder profile picture
    Irene Snyder
    10 September 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Critter Control was prompt in scheduling the initial visit to assess the problem and detailed in explaining their service. Drew has been prompt in all communications and careful while on the property. It has been reassuring in working with them to resolve the issue.
    Posted on Google Google
    Bob Sturgis profile picture
    Bob Sturgis
    10 September 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Cody just came back for his one year checkup as he promised when performing the job in 2025 - consistently outstanding service from him, great communication, always trying to go above/beyond!
    Posted on Google Google
    Sandra Goodwin profile picture
    Sandra Goodwin
    10 September 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Critter control-Taylor, the owner, is quite knowledgeable about critters. He was friendly and thorough.
    Posted on Google Google
    Bruce Morris profile picture
    Bruce Morris
    10 September 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    They were a pleasure to work with I would highly recommend them. Roman is very knowledgeable and made the process smooth. The crew came out and went over and above. They were professional and timely. Everything about the experience was a pleasure and smooth, Thank you!
    Posted on Google Google
    J A profile picture
    J A
    10 September 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I have used this company many times for all different things. They always respond as fast as possible. Wasp problem? Bug problem? Call them! The honesty that was shown when things aren’t truly needed shows that if you need pest services, call Critter Control first. You will get honest and thorough services. And you will call them again if you need it. 5 stars.
    Posted on Google Google
    k ranuccifrazier profile picture
    k ranuccifrazier
    10 September 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I couldn’t be happier with my experience with Critter Control and, especially, with Taylor and his partner. Taylor called the evening before my appointment to confirm and took the time to explain what they would be looking for and what the inspection would involve. He also let me know that I would receive a written estimate when they were finished, which I really appreciated. The next morning, Taylor called before arriving and showed up right within the scheduled window. He introduced himself and his partner, and they were both extremely professional and courteous. They took their time inspecting the yard and ultimately determined that I was dealing with both moles and gophers. Taylor walked me through the treatment options, answered every question I had, and made sure I understood what they were recommending. There was absolutely no pressure, and I really appreciated how straightforward and transparent the entire process was. I had a written estimate in hand within about 10 minutes of them completing the inspection. From the initial phone call to the completion of the inspection, everything was handled professionally and exactly as promised. It’s refreshing to deal with people who communicate well, show up when they say they will, and genuinely take the time to answer your questions. Thank you, Taylor, for making the process so easy. I’m very happy with the experience and would definitely recommend Taylor and Critter Control!
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    Diana Onas profile picture
    Diana Onas
    10 September 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    I had a appointment with Moises today to investigate noises that I had been hearing in my wall. I explained what I had been hearing and for how long, and he said that he was going to look for any potential entry points. He found two areas that were compromised and showed me pictures of the areas, and told me what he thought was the culprit and also explained the plan to make sure that there weren't any other rodents in the wall by putting in a one way door and then after 5 days, they would sanitize the area in the wall and seal up the two areas, so that nothing else could get inside. He was very professional and friendly and explained everything to me that they were going to do to alleviate the situation. I would definitely recommend Moises and Critter Control for any wildlife removal services in the future.
    Posted on Google Google
    Jacob Hanson profile picture
    Jacob Hanson
    10 September 2026
    Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
    Evan the owner was very helpful! He was very responsive and knowledgeable for our bat issue. Couldn’t be happier!